FAQ

European Linen is a material made from very fine fibers, derived from the flax plant in Europe. These fibers are carefully extracted, spun into yarn, and then woven into sheets. It is a strong, durable, and absorbent fabric therefore it is commonly used within the household.

Yes, one of the most benefits of linen is that it is entirely antibacterial. This means that harmful bacteria and other germs have a difficult time surviving within the fine and closely woven fibers, making linen a highly desirable fabric.

If you have a stain on your linen napkin, first try to clean the stain spot with soap and warm water, it will come off immediately thanks to the woven structure of the fibers. When washing in whole, we recommend washing in the washer with 30-40°C (84-104F) and gentlest rinsing mode.

It's best to iron linen napkins while they're still damp (not wet). Steamed iron is recommended but if you don't have steamed iron, spray water to soften the fabric. When you iron the embroidery part, turn it on the wrong side of the embroidery, place it on a wool mat and press to puff the embroidered surface up. We have an article with photo tutorial of how to iron embroidery napkins. Check it out in the blog section.

Within EU, no, you don't have to pay for import tax. For UK and US, please check our Shipping & Payment section for more details.

We do, check our Returns and Refund section for details. Or send us an e-mail at hello@bellelinen.com. We will try our best.

We will be responsible for products being damaged on arrival. Check our Returns and Refund section for details or send us an e-mail at hello@bellelinen.com.

Unfortunately, we can't accept customised items, however, do not hesitate to contact us, we might come up with something. We can't promise, but we will always try our best to make your shopping experience with us the most comfortable.

Everything at Belle Linen is handmade therefore it takes time to complete them. Our turnaround time is 2 weeks. However, if we finish them early, we will notify you. We also take rush order, which means you pay an extra fee for me to work overtime. Send us an email at hello@bellelinen.com, we will let you know in details depending on your expected date.